From: Jean-Luc Freisse

To:        All meetings participants.

Copies to: ETSI Secretariat

Subject: Frequently Asked Questions about the new Meetings network

1. Scope
   

This document gives all information needed for connecting your laptop to the ETSI Meetings network.


2. Warning
   

 If meeting participants have forgotten their RJ45 – RJ45 cable, they will be able to borrow one cable at the reception desk against a business card.

 However, ETSI cannot install software on meeting participants’ computers, or provide network cards to meetings participants.

 If you discover a malfunction on a network socket please inform the HelpDesk or the reception desk about it.


3. What do you need to connect to this new network?
   

 Your computer (Macintosh, PC,…) with any operating system.
 The TCP/IP protocol implemented on this computer with DHCP client (BOOTP).
 Your network interface (Ethernet) with RJ45 connector.
 One network cable RJ45 – RJ45 category 5 or higher.
 One French power plug or adapter.


4. What can you do when connected to this network?
   

 As you are connected to the Internet, you have the opportunity to:

 Access the ETSI servers (www.etsi.org, docbox.etsi.org) with your Internet browser or FTP client and, then, read all documents available on Docbox and/or add documents provided (If you have an account and according to your access rights)

 Access to all Internet resources.

 Access to your mail server, if your company has a POP3 or IMAP server and if you have all the required client software already installed on you computer. (ETSI will not provide software if you do not already have it).

 You also have the possibility to mount the network printers and to print to them from any meeting rooms.


5. How to connect to self-service PCs located in meetings rooms and in the main building entrance?
   

When you have the log on banner type:
 Username: Anonymous
 Password: guest
 Domain: etsi_public



6. Where can I connect my laptop?
   

 Amphitheatre: Each table leg has two network sockets.

 Iris 1,2 and 3: In each room and inside almost every ground box, there is only one network socket. If more than one participant want to connect, contact the helpdesk which will provide a hub.

 Hermes: Ground boxes are installed everywhere in the room with three networks sockets.

 Videoconference: Idem as Iris. (sockets are located under the main table).


7. How to connect to my computer when started?
   

 First of all, ensure that all necessary material (sofware and hardware) are operational. (See §3)
 Username: Anonymous
 Password: guest
 Domain: etsi_public


8. What are the address names of the network printers?
   

   \\gateway\hall	Entrance hall in front of the reception desk
   \\gateway\amphi	Translation room next to the Amphitheatre
   \\gateway\Iris	Iris ground floor corridor
   \\gateway\hermes	Hermes 1st floor corridor
   \\gateway\visioconf	Hermes ground floor corridor

 

9. What else do I need to do?
   

You should get the following automatically

IP address: between 172.28.4.0 and 172.28.5.255 Subnet Mask: 255.255.0.0 DNS server: 212.234.161.10, 194.51.3.49 Default Gateway: 172.28.1.1 WINS server: 172.28.0.1 DHCP server: 172.28.0.1

WorkGroup: etsi_public Username: anonymous Password: guest

10.    Troubleshooting.
    
1. I do not get an IP address delivered by your Gateway server. What can I do to obtain it?
   

 Check whether your network card is correctly configured.

 Check whether your operating system is configured to use BOOTP or DHCP. If not, write down your TCP/IP configuration before enabling DHCP.

 Check whether the RJ45 – RJ45 cable is connected at both ends (network card and socket).


2. have obtained an IP address from the Gateway server but when I’m using my web browser or FTP client I get a time out error message. What do I have do?
   

 Check whether the proxy server option is selected. If yes, unselect it.
 Check whether your TCP/IP configuration uses hard coded DNS address(es). If it is the case, you can either:
 Write down your DNS configuration and then remove all hard coded DNS address(es); or
 Add 212.234.161.10 and 194.51.3.49 as your DNSs.
 Restart your computer if necessary.


3. How can I access the ETSI servers (www.etsi.org and docbox.etsi.org)?
   

 From your usual Internet tools (e.g. Internet Explorer, Netscape, FTP client, …).


4. What should I do if I want to see the Gateway server when I browse the network?
   

 If you want to see the Gateway server and its resources, you have to connect your laptop to the same workgroup as the server. The workgroup name is etsi_public.


5. I cannot mount the network printer on my operating system and/or print. What is the problem?

 Ensure that you are connected as:

- Username: anonymous
- Password: guest
- Domain: etsi_public